Account & billing
Free trial limits
What you can do during the IsOn24 free trial, the trial limits on calls and text messages, and how to continue after the trial ends.
Care blog
Guides & how-tos
Set up, customize, and get the most out of your IsOn24 Call Agent: step-by-step guides, integration help, and product updates.
Latest guide
Getting started
Getting started
How to customize your IsOn24 Call Agent
Get started with your IsOn24 Call Agent: set your business details, greeting, and call options so it answers routine calls just like you.
Getting started
Introduction to Reports
An introduction to IsOn24 reports: see your call volume, outcomes, and trends, and use the insights to serve customers better.
Call experience
Call experience
Audio codes for silence, waiting music, ringback tones, and to press digits on the calling phone
Use IsOn24 audio codes to add silence, waiting music, ringback tones, or dial digits on the calling phone in your Call Agent's replies.
Call experience
Let's setup Automatic Call Queue
Set up the IsOn24 automatic call queue to hold callers in order and ring them through to any phone, computer, or tablet, keeping your numbers private.
Call experience
IsOn24 Call experience: How to add a follow-up question
Watch how to add a follow-up question to your IsOn24 call experience, so the Call Agent asks callers for more details before it acts.
Call experience
How to customize the Call Experience of IsOn24 AI voice assistant
Customize how the IsOn24 AI Call Agent answers calls: greetings, main options, text backs, appointments, leads, and call forwarding.
Call experience
Record your custom greetings
Replace the default voice with your own: record custom greetings and phrases with a recommended free app and send them to the IsOn24 care team.
Call experience
Create Announcement for your Phone and Website in less than a minute
Create an announcement for your phone line and website in under a minute, so callers and visitors hear your latest news first.
Integrations
Integrations
IsOn24 Google Calendar integration
Connect IsOn24 to Google Calendar so callers book appointments by phone or text and they appear on your calendar, with no overbooking.
Integrations
Square Appointments setup - A quick guide
A quick guide to setting up Square Appointments so IsOn24 can book your services, staff, and hours over the phone and by text.
Integrations
IsOn24 Square Integration Guide
Everything about the IsOn24 Square integration: how to connect, how phone bookings, leads, and texts work, limits, and troubleshooting.
Integrations
Connecting multiple IsOn24 accounts to Zapier
Connect several IsOn24 accounts or locations to one Zapier account by creating a separate IsOn24 connection for each location.
Integrations
Reconnect IsOn24 to Zapier
Got a Zapier alert about your IsOn24 connection? Follow these steps to reconnect your IsOn24 account and get your Zaps running again.
Integrations
Connect IsOn24 to thousands of apps with Zapier
Connect IsOn24 to 2,000+ apps with Zapier. Send calls, leads, and appointments to your CRM, spreadsheets, and email with no coding.
Integrations
How to connect your website to IsOn24
Add the IsOn24 code to your website so visitors can reach your Call Agent online, and you never miss a customer or a lead.
Messaging & leads
Messaging & leads
How to use the Leads system
Use the IsOn24 Leads system to capture, review, and follow up on leads from phone calls, text messages, and your website.
Messaging & leads
Text messaging automation: Best practices
Best practices for automated text messaging with IsOn24: stay compliant, avoid spam filters, and keep customers engaged.
Phone numbers
Phone numbers
Porting your current number into IsOn24
Move your current business phone number to IsOn24: the information we need, how porting works, and how long it takes.
Phone numbers
How to confirm the phone number of a land line
Not sure of a legacy business line's number? Call one of these automated numbers from that line and it will read the number back to you.
Phone numbers
How to connect IsOn24 with your current phone
Forward calls from your current business phone to IsOn24, with links to call forwarding instructions for major phone carriers.
Account & billing
Account & billing
Free trial limits
What you can do during the IsOn24 free trial, the trial limits on calls and text messages, and how to continue after the trial ends.
Account & billing
How to add a new payment method for the IsOn24 subscription
Step-by-step: add a new card or update the payment method for your IsOn24 subscription from the app's billing screen.
Account & billing
Secure Your IsOn24 Account
Keep your IsOn24 account secure: practical steps to protect your logins, phone numbers, and text messaging from unauthorized use.
Account & billing
How to add a new business or location from the IsOn24 app
Add another business or location to your IsOn24 account from the app, so each location gets its own Call Agent, phone number, and settings.
Account & billing
Self-serve billing and payment
Manage IsOn24 billing yourself: change your payment card, view payment history, and download invoices from the app.
Apps & devices
Apps & devices
How to bookmark or add to the home screen - the IsOn24 web app on iPad
Bookmark the IsOn24 web app or add it to your iPad home screen so you can open your calls, messages, and leads in one tap.
Apps & devices
How to bookmark or add home screen icon for the IsOn24 app on iPhone
Add an IsOn24 app icon to your iPhone home screen from a text alert, so your calls, messages, and leads are one tap away.
Troubleshooting
Troubleshooting
What is a Call Loop?
What a call loop is, why calls can get forwarded back to the same number, and how to fix it with call forwarding or the call queue.
Troubleshooting
Troubleshooting IsOn24 app
Trouble opening the IsOn24 app on an iPhone or iPad? Check your connection, clear Safari's website data, and sign in again.
Restaurants
Restaurants
Let's setup Takeout calls
Set up IsOn24 to handle takeout calls for your restaurant and ring them through to any phone, while keeping your numbers private.
Restaurants
The Easiest way to Publish Deals for your Restaurant Guests
The easiest way for restaurants to publish deals and promotions to guests on the phone and online with IsOn24.
News & updates
News & updates
Share your experience
Enjoying IsOn24? Share your experience and help other business owners by leaving us a testimonial or review.
News & updates
September, 2020 newsletter
IsOn24 news from September 2020: new Call Agent features, reports, and tips to help your business answer every call.
News & updates
May 2020 newsletter
IsOn24 news from May 2020: the shift to off-premise sales, new features in the works, and tips for restaurants and small businesses.
News & updates
April 2020 newsletter
IsOn24 news from April 2020: new takeout features, marketing tips, and product updates for businesses adapting to off-premise sales.
News & updates
March 2020 newsletter
IsOn24 news from March 2020: new features and updates to help businesses keep answering customers during a challenging time.
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