Record your custom greetings
Replace the default voice with your own: record custom greetings and phrases with a recommended free app and send them to the IsOn24 care team.
You can easily record custom greetings and phrases to replace the default voice that IsOn24 uses while answering your calls.
Recommended free apps
**PLEASE DO NOT USE ANY OTHER APP OR UTILITY FOR RECORDING AS THE GENERATED FILES MAY NOT BE COMPATIBLE WITH ISON24 AND TELEPHONY NETWORKS.**
Download any of the following free apps to create the recordings.
iPhone App - Voice Recorder & Audio Editor by TapMedia Ltd
Android App - ASR Voice Recorder
Greetings and Phrases
You should review your voice assistant configuration in the Call experience wizard to find various greetings and answers you have created. Make sure to record each of the greetings and answer phrases in separate files and send them as attachments to care@ison24.com.
Example
The following are sample statements and phrases typically used in a business environment. You will record such statements from your setup in separate files and email them to care@ison24.com
1. "Welcome to
2. "How can I help you with appointments, business-hours or connect you with a team member?"
3. "Okay."
4. "I will help you book an appointment over the phone. However, you can also browse available appointments online."
5. "Can I text you a link for online appointments? "
Email the recorded files to care@ison24.com.
Questions? Contact us here.
