Call experience
Audio codes for silence, waiting music, ringback tones, and to press digits on the calling phone
Use IsOn24 audio codes to add silence, waiting music, ringback tones, or dial digits on the calling phone in your Call Agent's replies.
Audio codes for silence, waiting music, ringback tones, and to press digits on the calling phone
Creating audio effects
You can use the following audio codes to produce the corresponding audio effects in your AI voice assistant's greetings and answers.
Simulating digit press on the calling phone
You can also use the following code format to push certain digits on the calling phone. You must use this code at the beginning of the answer or greeting. Here is an example:
[digits=w12w]
Adding the above code will produce -
- A wait of 0.5 seconds,
- followed by sending back a tone for digit '1',
- followed by sending back a tone for digit '2',
- followed by a wait of 0.5 seconds.
